From Customer Retention to a Holistic Stakeholder Management System

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From Customer Retention to a Holistic Stakeholder Management System

Huber

Rok vydania: 2008

Vydavateľ: Springer

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O knihe:

Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of Stakeholder Management and how it has since developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from several thousand case studies for comparing businesses. Furthermore, international case studies look at the application of Stakeholder Management in a wide array of industries such as the automotive, public and hospitality sector as well as the consumer market. The reader benefits from a well-rounded account of articles that explain the entire process from data collection to implementation of actions derived from result analysis.

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Podrobnosti o titule (výrobné údaje):

Vydavateľstvo: Springer

Rok vydania: 2008

ISBN: 978-3-540-77429-7

(9783540774297)

Väzba: tvrdá